Jayabaji Privacy Policy – Data Protection for Malaysian Members

This Privacy Policy outlines jayabaji's practices regarding the collection, use, storage, and protection of personal data belonging to members who use the platform at jayabaji-jit.com. We understand that members' trust in jayabaji depends not only on the quality of our games and the speed of our payouts, but also on the confidence that their personal information is handled with full responsibility and transparency.

Jayabaji operates according to strict data protection principles. We only collect data that is genuinely necessary to provide our services, we store it securely, and we do not use it for any purpose beyond the scope stated in this document without your consent.

Data We Collect

Jayabaji collects your personal data through several means — during registration, during your use of the platform, and through automated technologies such as cookies. We only collect data that is relevant and necessary to provide you with a quality service.

• jayabaji only collects data that is necessary to deliver the platform's services. The principle of "minimum necessary" is central to our data collection practices.
• Full bank card details or e-wallet account numbers such as Touch 'n Go, GrabPay, Boost or DuitNow are not permanently stored in jayabaji's systems. Only the information required for transaction records is retained.
• The data you provide must be accurate and up to date. Inaccurate information may affect our ability to process transactions and provide you with proper support.

How We Use Your Data

Jayabaji uses collected personal data solely for purposes related to delivering platform services and fulfilling relevant legal obligations. We do not use your data for anything unrelated to the operation of the jayabaji platform.

• Processes account registration, verifies member identity and maintains the security of your jayabaji account.
• Processing deposits, withdrawals, and all financial transactions carried out on the jayabaji platform using accepted Malaysian payment methods.
• Crediting bonuses, calculating rollovers, and managing your participation in jayabaji's promotional and VIP programs.
• Providing effective and relevant customer support whenever you reach out to the jayabaji team via live chat or email.
• Detecting and preventing fraud, money laundering, duplicate account usage, and other activities that violate jayabaji's Terms & Conditions.
• Personalising your platform experience based on your preferred games and usage patterns — including tailored game recommendations and more relevant promotional offers.
• Meeting legal compliance requirements and reporting to the relevant authorities when required under Malaysian law.

Data Storage & Security

All jayabaji member data is stored on servers protected by multi-layered security systems. Jayabaji continuously invests in security infrastructure to ensure member data is always protected in line with the latest industry standards.

• All data is stored on servers with AES-256 encryption for data at rest, and 256-bit SSL/TLS encryption for data in transit between your device and jayabaji's servers.
• Access to the member database is restricted to jayabaji staff who require it to carry out their duties. All access is logged and monitored.
• jayabaji's security systems conduct regular vulnerability scans and penetration tests to identify and address potential weaknesses before they can be exploited.
• Data backups are performed on a regular basis and stored in separate locations protected by the same security standards, ensuring continuity of service.
• Jayabaji has a tested Incident Response Plan to ensure that any data breach is handled promptly and that affected members are notified within the timeframe required by applicable regulations.

While jayabaji takes all reasonable steps to protect your data, no digital security system is 100% immune to all threats. We encourage members to take their own precautions as well — such as using strong passwords, not sharing login credentials, and enabling two-factor authentication in your jayabaji account settings.

Data Sharing With Third Parties

Jayabaji does not sell, rent, or trade members' personal data to third parties. However, there are limited situations where jayabaji needs to share data with certain parties to keep the platform running properly and to meet its legal obligations.

• Payment Service Providers: Transaction information is shared with Malaysian payment gateway providers such as FPX processors and approved e-wallet payment partners to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: Minimum technical data required to run games from third-party providers is shared with those providers. This does not include your financial information or full identity details.
• Legal Compliance: jayabaji may disclose member data to Malaysian authorities when required by law, court order or valid legal process. jayabaji will notify the member concerned if permitted by law.
• Business Transfer: In the event of a merger or acquisition involving jayabaji, member data may be transferred to the successor entity, which will be bound by the same or stricter privacy obligations.

Cookies & Tracking Technologies

The jayabaji platform uses cookies and similar tracking technologies to enhance the user experience, maintain your login session and help us understand how the platform is used so we can make continuous improvements.

• Session Cookies: A temporary cookie that keeps you logged in while you are using the jayabaji platform. This cookie is deleted automatically when you close your browser.
• Preference Cookies: Saving your preferences such as language and layout so you do not have to reconfigure them each time you use jayabaji.
• Analytics Cookies: Helps jayabaji understand which parts of the platform are most frequently used, peak activity periods and pages that may require technical or content improvements.
• Security Cookies: Used to detect and prevent fraudulent activity, including suspicious login attempts and usage patterns that indicate possible bots or automated scripts.

You can manage or block cookies through your browser settings. However, blocking all cookies may affect certain functions on the jayabaji platform, such as keeping you logged in across sessions. Analytics cookies can be disabled without impacting the platform's core functionality.

Members' Rights Over Personal Data

As a jayabaji member, you have several important rights regarding your personal data. jayabaji is committed to making it straightforward and hassle-free for you to exercise these rights.

To exercise any of the rights above, send a request to support@jayabaji-jit.com with the subject line "Personal Data Request" along with your account details for identity verification. jayabaji will process your request within 14 business days. For complex cases, this period may be extended, and you will be notified accordingly.

Data Retention & Deletion

Jayabaji does not retain members' personal data longer than necessary for the original purpose of collection or to fulfil related legal obligations. jayabaji's data retention schedule is as follows.

• Active account data and transaction records are retained for the duration of the active account plus 5 years after account closure, in line with standard financial compliance requirements in Malaysia.
• Customer support communication records, including live chat logs and emails, are retained for 3 years from the date of the communication for reference and service quality assurance purposes.
• Technical logs, including IP address records and session data, are retained for a maximum of 12 months for security and fraud detection purposes before being automatically deleted.
• Marketing data such as communication preferences and the history of offers received is retained for 2 years or until you opt out of marketing communications, whichever comes first.
• Once the retention period has ended, data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.

Financial Transaction Security

Jayabaji applies a dedicated and more stringent security approach to all data relating to financial transactions. This includes deposit records via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawal records to Malaysian bank accounts.

• All financial transactions on jayabaji are processed through secure, approved payment gateways. jayabaji does not store full bank account numbers, debit card numbers, or e-wallet details that could be used to carry out transactions without your authorisation.
• Every withdrawal request goes through an automated security check to confirm it originates from a verified account and a payment method that has been validated under the same member's name.
• jayabaji's system features anomaly detection that identifies unusual transaction patterns and will halt activity and alert the security team if suspicious patterns are detected in your account.
• Records of all financial transactions are securely stored in accordance with financial compliance requirements and can be reviewed by the relevant member via the transaction history in their jayabaji account.

If you notice any transactions in your jayabaji account that you do not recognise or did not make yourself, please contact jayabaji support immediately via live chat. We will investigate the matter promptly and take the necessary steps to protect your account.

Marketing Communications

Jayabaji may send members marketing communications about the latest promotions, new bonuses, new games, and relevant platform updates. All marketing communications are consent-based, and you may withdraw that consent at any time.

• Marketing communications from jayabaji may be sent via in-platform notifications, SMS to your registered phone number, and email if an email address was provided during registration.
• To stop receiving marketing communications, you can update your communication preferences in your jayabaji account settings or contact support@jayabaji-jit.com with an opt-out request.
• jayabaji will not send marketing communications to members who are under an active cooling-off period or self-exclusion. This is part of our commitment to responsible gambling.
• Opt-out requests will be processed within 48 hours. After that, you will no longer receive any marketing communications from jayabaji, except for operational messages related to your account such as transaction notifications and security alerts.
• Jayabaji will not share your phone number or email address with third parties for the purpose of sending you their marketing communications.

Privacy Policy Amendments

Jayabaji reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or improvements in how we handle data. The "Updated" date at the top of this document will be revised whenever changes are made.

• For material changes to the Privacy Policy, jayabaji will notify members via email or an in-platform notification at least 7 days before the changes take effect.
• Continued use of the jayabaji platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated policy.
• If you do not agree with the changes to the Privacy Policy, you have the right to close your account and request the deletion of your personal data in accordance with the procedure outlined in Section 6 above.